This in the right of any author to have complaints about policies, procedures, or actions of the journal’s editorial staff. The complaints are more welcome to us because they provide an opportunity and a spur for improvement, and of course we will follow up the complaints as soon as we could in a polite and positive tone.
Definition of Complaints
An author, reviewer or reader could have complaints or feel unhappiness about:
- Authorship issues
- Plagiarism issues
- Violations of copyright
- Research results misappropriation
- Allegations of research errors and fraud
- Research standards violations
- Undisclosed conflicts of interest
- Reviewer bias or competitive harmful acts by reviewers
- Unusual long review process
- Unfair comments or severe misjudgment on submitted manuscripts
How to submit your complaint
The best way to reach us is by email. The complainant should send an Email with full description and evidences to [email protected].
Policy for Dealing with Complaints
As the editorial office received a complaint it will move to daily duties automatically. Then editor start an investigation process that may take up to three days. Then a meeting will hold about the complaints and the proper will be taken and send the decision to the complaint by Email.
Our publication ethics and publication malpractice statement is mainly based on the Code of Conduct and Best-Practice Guidelines for Journal Editors (Committee on Publication Ethics, 2011) provided by the Committee on Publication Ethics (COPE), an organization covering academic journals. It will investigate complaints that members have not followed the COPE Code of Conduct for Journal Editors.
COPE charts of authorship complaints
- Corresponding author requests addition of extra author before publication
- Corresponding author requests removal of author before publication
- Request for addition of extra author after publication
- Request for removal of author after publication
- Suspected guest, ghost or gift authorship
- Advice on how to spot authorship problems